Best Of 2012, Guest Editors: Jon Glaser On Good Business And ...

As 2012 comes to an end, we are taking a look back at some of our favorite posts of the year by our guest editors.

You may recognize Jon Glaser, but probably only if he?s wearing a black ski mask. The NYC-based comedian writes, stars in and does pretty much everything else for Adult Swim?s Delocated, a reality-show spoof about a man in witness protection after testifying against the Russian mafia. This is where the ski mask comes in: To protect his identity from his television audience (and, obviously, the Russian mafia), Glaser?s character, aptly named Jon, wears a black ski mask and has his voice surgically distorted. Glaser started his career at Chicago?s esteemed Second City, and he?s since appeared in TV shows and films alongside some of his fellow comedians, with credits such as 30 Rock, Curb Your Enthusiasm, Baby Mama and as voice talent in Aqua Teen Hunger Force. He spent five years writing and performing at Late Night With Conan O?Brien and recently published his first book, My Dead Dad Was In ZZ Top. Season three of Delocated is currently underway, and it?s well worth getting into. Wanna get to know the man behind the mask? Glaser will be guest editing magnetmagazine.com all week. Read our brand new Q&A with him.

Glaser: I own a pair of Danner Mountain Light II hiking boots. I?ve had these boots for 12 years. They?re amazing. Old-school style. Vibram soles. Very broken in at this point, very comfortable. They were in pretty bad shape, the heels were all messed up and worn on the outside edges; the boots were in dire need of repair overall. I emailed the company, which is in Portland, Ore. They told me to send in my boots for an evaluation, to see if they qualified for repair. Thankfully, they did. I ordered the Resole Package, which is about the cost of a decent pair of new boots, and about half as much as a new pair of the same boots I?m looking to get resoled. At some point, I got an email from the Recrafting Supervisor, which, among other things, said the following: ?We know you love your boots and we want you to know they are in the hands of our master craftsmen ? Our craftsmen are eager to restore your boots ? so we will get started on them very soon.? My boots are in the hands of master craftsmen? Who know I love my boots and are chomping at the bit to get working on them??? I love it. A couple weeks later, I got another email from the Recrafting Supervisor. Not only were my boots done and on their way back home, I was also sent before (above) and after (below) photos of my boots. They wanted to show me what a great job they did. They also have a little studio that they made for taking the before-and-after shots. I imagine the company photographer, gently and lovingly posing my boots, taking their photo, popping up from behind the camera and smiling, knowing how much I?m going to love my resoled boots. I love that they send before-and-after photos. It?s hilarious. It?s also great customer service, it?s good business, and it?s why you?re reading this.

Photo after the jump.

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Source: http://www.magnetmagazine.com/2012/12/09/best-of-2012-guest-editors-jon-glaser-on-good-business-and-good-customer-service/

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